He said that officers were working to recover quickly afterward but even short outages can lead to backups at the airport, one of the world’s busiest.
He said the agency apologizes to travelers who were delayed getting into the country after long flights.
Brisley said the cause of the outage was still being evaluated.
Here is the complete statement from U.S. Customs and Border Protection:
“U.S. Customs and Border Protection experienced a temporary outage with its processing systems at various airports today beginning at 5:00 p.m. EST and ending at approximately 9:00 p.m. EST. All airports are currently back on line.
CBP took immediate action to address the issue and CBP officers continued to process international travelers using alternative procedures at airports experiencing the disruption. Travelers at some ports of entry experienced longer than usual wait times as CBP officers processed travelers as quickly as possible while maintaining the highest levels of security.
During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards. At this time, there is no indication the service disruption was malicious in nature.”
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